When I lived in Benicia, I came in with my Golden Retriever and was greeted at the front desk by a cheerful and perky receptionist. I was taken into the first exam room where I was greeted by the obvious animal lover, Dr. Riddle. After an hour of talking to me about all the things I can do to help my dog who had an ear infection, and just other things to help him be happy and comfy, I left the place with a grin on my face, and a very happy Golden Retriever. I definitely recommend the Southampton Pet Hospital, it is well worth the money with great employees and doctors. I came twice a year for check-ups for 9 years.